At Wildr Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website or services. By accessing our website or using our services, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact information, including your name, email address, phone number, and postal address.
• Booking and payment details, including credit card information.
• Travel preferences and special requests.
• Information provided when you communicate with us via email, phone, or other channels.
• Information collected automatically through cookies and similar tracking technologies when you use our website.

2. Use of Information

We use your personal information for the following purposes:

• To process and confirm bookings.
• To communicate with you about your bookings, inquiries, and special offers.
• To provide customer support and assistance.
• To improve our services and website functionality.
• To send you marketing communications and promotional materials if you have opted in to receive them.
• To comply with legal obligations.

3. Data Sharing

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in providing our services, such as payment processors, IT providers, and marketing agencies.
• With business partners or tour operators to fulfil your bookings.
• With government authorities or law enforcement agencies if required by law or to protect our legal rights.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information.
• Rectify any inaccuracies in your personal information.
• Request the erasure of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent for marketing communications at any time.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at deb@wildr.africa.

This Privacy Policy was last updated on 22 February 2024.